Privacy Policy
This Here To Thrive privacy policy explains how we are committed to protecting the privacy and confidentiality of our participants, their families, and any other individuals who engage with our services. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). Read our about us page to learn more about how we support NDIS participants, or contact our team with any privacy-related questions.
1. Collection of Personal Information | Here To Thrive Privacy Policy
We collect personal information only for the purposes of providing support services under the National Disability Insurance Scheme (NDIS) and related activities. Personal information may include but is not limited to, name, address, contact details, date of birth, medical information, and support needs.
2. Use of Personal Information
Personal information is used solely for the purpose for which it was collected, including but not limited to, assessing eligibility for support services, developing personalized care plans, coordinating services with other providers, and facilitating communication with participants and their families.
3. Disclosure of Personal Information
We may disclose personal information to third parties only with consent or as required by law. Third parties may include NDIS regulatory bodies, healthcare professionals, and other service providers involved in the participant’s care.
4. Security of Personal Information
We take reasonable steps to ensure the security of personal information, including implementing physical, electronic, and procedural safeguards to protect against unauthorized access, misuse, loss, or disclosure.
5. Access and Correction
Participants and their families have the right to access and correct their personal information held by Here To Thrive Disability Services. Requests for access or correction should be directed to our Privacy Officer.
6. Changes to Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be communicated on our website. We encourage participants and families to review this Here To Thrive privacy policy periodically to stay informed.
7. Cookies and Website Data
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect some website features.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Here To Thrive privacy policy, or as required by law, including obligations under the NDIS Act and Privacy Act 1988 (Cth).
9. Third-Party Links
Our website may contain links to external sites, including the NDIS website. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies separately.
10. Contact Our Privacy Officer
If you have questions about this Here To Thrive privacy policy or how your personal information is handled, please contact our team and we will respond as soon as possible.
Data Security and Your Rights
This Here To Thrive privacy policy also explains the practical steps we take to keep participant information safe. We use secure, access-controlled systems to store personal and health-related records, and only trained staff who need the information to deliver your NDIS supports can view it. We do not sell personal information, and we only share details with third parties when it is necessary to coordinate your care, meet legal obligations, or with your informed consent.
Under Australian privacy law, you have the right to know what personal information we hold about you, to request a copy of it, and to ask us to correct anything that is inaccurate or out of date. If you believe your privacy has been breached, you can lodge a complaint directly with our Privacy Officer, and if you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner. We review this Here To Thrive privacy policy regularly to make sure it continues to reflect best practice and current legislation.
